Q&A

🛍️ ORDERS & PAYMENTS

Q1: What payment methods do you accept?
A: We accept all major payment methods including Visa, MasterCard, American Express, Apple Pay, Google Pay, and PayPal. All transactions are securely processed.

Q2: Is my payment information secure?
A: Yes, all transactions are SSL encrypted and processed through secure payment gateways. We do not store any credit card information on our servers.

Q3: Can I pay in installments?
A: In select countries, we offer Buy Now, Pay Later options such as Klarna, Afterpay or PayPal Pay Later, depending on availability.

Q4: Can I cancel or modify my order?
A: Orders can only be modified or canceled within 1 hour after being placed. Please contact our customer service immediately at support@monarchmilano.com.

🚚 SHIPPING & DELIVERY

Q5: Do you ship internationally?
A: Yes, we offer worldwide shipping. Shipping fees and delivery times vary depending on your location.

Q6: How long does delivery take?
A:

  • Standard Shipping: 5–10 business days

  • Express Shipping (if available): 2–4 business days
    Note: These are estimates and may vary depending on customs or local carriers.

Q7: How much does shipping cost?
A:

  • Free standard shipping for orders over €75 / $80

  • For other orders, shipping costs are calculated at checkout based on your location.

Q8: Will I be charged customs or import fees?
A: For international orders, customs fees may apply depending on your country's regulations. These charges are the responsibility of the buyer.

Q9: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. You can track your parcel directly from the link provided.

🔄 RETURNS & EXCHANGES

Q10: What is your return policy?
A: You may return any item within 14 days of receiving it, as long as it’s unused, in original packaging, and in resellable condition.

Q11: How do I request a return or exchange?
A: Simply email us at returns@monarchmilano.com with your order number and reason for return. Our team will guide you through the process.

Q12: Are returns free?
A: Return shipping costs are the responsibility of the customer unless the item is defective or the wrong product was sent.

🎁 PRODUCTS & STOCK

Q13: Are your products authentic?
A: Absolutely. All Monarch Milano products are genuine, designed or curated with quality and authenticity in mind.

Q14: What if the item I want is out of stock?
A: If an item is sold out, you can sign up to be notified when it’s back in stock on the product page.

Q15: Do you offer gift packaging?
A: Yes, we offer premium gift packaging for an additional charge during checkout.

👨💻 CUSTOMER SUPPORT

Q16: How can I contact customer service?
A: You can reach us by email at support@monarchmilano.com or through our contact form. We typically respond within 24 hours on business days.

Q17: Do you have a physical store?
A: Monarch Milano is currently an online-only brand, allowing us to offer exclusive pricing and a curated experience.

🔐 ACCOUNT & SECURITY

Q18: Do I need an account to place an order?
A: No account is required, but we recommend creating one to track your orders, save your preferences, and get access to exclusive offers.

Q19: Is my personal data protected?
A: Yes, we follow all GDPR and privacy regulations. Your information is never sold or shared with third parties.